Refund & Cancellation Policy

Last Updated: 22/06/2026

This policy applies to all bookings, wallet transactions, and services made through the GharLink platform.

1. Booking Cancellation

• Users may cancel bookings before service provider dispatch.
• Once a service provider is assigned or dispatched, cancellation charges may apply.
• Repeated cancellations may lead to account restrictions.

2. No-Show Policy

If the customer is unavailable at the service location after provider arrival, it will be treated as a completed visit and service charges may apply.

3. Refund Eligibility

Refunds are applicable only in the following cases:

• Service not delivered due to provider unavailability
• Duplicate payment
• Failed transaction debited from bank/wallet

Refunds are not applicable for dissatisfaction after service completion unless verified by GharLink support.

4. Wallet Policy

• Wallet balance is non-transferable and cannot be withdrawn unless legally required.
• Promotional cashback/bonus credits may have expiry dates.
• Wallet misuse or fraud will result in account suspension.

5. Refund Timeline

Approved refunds will be processed within 5–10 business days depending on bank/payment gateway.

6. Service Disputes

Any dispute between user and service provider must be reported within 24–48 hours of service completion. After this period, services will be considered accepted.

7. Chargebacks

Unauthorized chargebacks without valid reason may result in permanent account suspension and legal action.

8. Cancellation by GharLink

We may cancel bookings due to fraud suspicion, provider unavailability, or safety concerns. In such cases, eligible refunds will be processed.